Protec cases and bags (except for MAX cases and bags) are guaranteed against defects in materials and workmanship for 5 years from the date of purchase to the original purchaser. MAX cases and bags are guaranteed against defects in materials and workmanship for 1 year from the date of purchase to the original purchaser. Only a submitted Warranty card within 30 days of purchase and/or proof of purchase (receipt) validate warranty.

Specifically excluded is any damage caused by wear and tear. Protec will repair or replace (at our discretion) defective products. Protec disclaims any responsibility for incidental or consequential damage.

Materials and prices subject to change without notice.

All returns must include a return authorization number, otherwise the return will be refused. Freight charges to and from Protec are the responsibility of the original purchaser. Return authorization numbers can be obtained by submitting a request on our Return Authorization page.

Warranties on other products distributed by Protec are to be handled directly through the manufacturer and is subject to their terms and conditions.

For Immediate Release
April 16, 2009
 
Shoulder Strap
 
Protec is taking the precautionary measure of voluntarily recalling a small production run of shoulder straps that are included with various cases and bags.
The recall has been initiated because of the clips on some shoulder straps may potentially pull out.
To determine if your shoulder strap has a faulty clip, check to see if the swivel has excess play and check to see if the clip pulls out.
For a video demonstration, click on the video icon.  
If you believe you have a defective strap, please submit a replacement strap request on our Return Authorization page.